Frequently Asked Questions

Faqs

Frequently Asked Questions

Got questions? We’ve got answers. Explore our FAQs to find quick insights into ordering, customization, and more.

Our signs are crafted using premium materials such as .08 gauge aluminum, high-grade reflective sheeting, UV-cured inks, and clear overlaminate coating, when selected, to ensure your signs withstand various weather conditions without fading or cracking over time.

Absolutely! We offer customized metal signs, vinyl banners, and plastic yard signs to bring your unique vision to life. You can design your own with Sign Cat's Custom Sign Builder!

It's Easy! Select the type of sign and size you desire. Upload or select your art. Enter your text. Adjust the sizes and position. Then select your material options and add to cart!

The delivery time depends on the type of sign, customization requirements, order size, and shipping via parcel service. Generally, orders are processed within one business day and production varies from 5 to 10 business days. Therefore, normally your signs will arrive to you in around two weeks or less. You will be notified upon your package being shipped and a tracking number will be provided for your use.

Due to many of our signs needing custom or semi-custom verbiage and colors, etc., we do not keep much inventory of signs which helps us pass along savings to you. This means that we produce your desired signs per your order. If you need your signs “yesterday,” we recommend that you purchase your signs from an alternate source that can accommodate your needs.

Yes. We also accept payment by Pay Pal or check. If sending a check, we will process your order as soon as the check has cleared. Remember too, most debit cards can be used, in place of a credit card.

Faqs

Regular Questions

Sign Cat keeps essentially zero inventory and has very little overhead costs. This keeps our prices competitive. At the same time, our products are made with quality materials and workmanship and are built to last. We are in the business of providing great products at competitive prices rather than cheap materials with the lowest possible price. We believe that in the long run our customers will get a better value and longer lifespan when purchasing our signs.

Sign Cat handles customer service best via email. Feel free to email support@signcat.co and type Customer Service Please briefly describe your issue in the message area. and provide any identifying information such as Order Number, Name, Phone Number, etc.

Absolutely! You may call us at (704) 408-4309 during the hours of 9 am – 6 pm (Eastern Standard Time), Monday through Saturday. If we are unable to accept your call, please leave a message.

There is no minimum order for online purchases; however, you may receive a special offer such as free shipping if a minimum order is made. Check the site for any current promotions of this type.

When you place an order, you will receive an order confirmation via email within a few minutes. Some email servers block emails from unknown servers. If you do not receive an order confirmation email, please check your junk, spam, deleted folder(s), or quarantine list.

Occasionally, a credit card will be declined for a variety of reasons. In such a situation, either email us at support@signcat.com or call at (704) 408-4309.

Contact our Customer Service immediately. Email us at support@signcat.com or call us at (704) 408-4309 during the hours of 9 am – 6 pm, Monday through Saturday, EST.

Contact our Customer Service immediately. Email us at support@signcat.com or call us at (704) 408-4309 during the hours of 9 am – 6 pm, Monday through Saturday, EST.

Sign Cat, LLC has signs made to order, and therefore, considering order placement, production time, shipping, and delivery, it can take approximately 3 - 21 business days, depending on the product ordered, from the time you complete your order before you will receive your signs. Some companies focus on speed of delivery, whereas Sign Cat focuses on quality, price, and customer service. Large quantities could take slightly longer.

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Have questions or need assistance? Sign Cat is here to help. Contact us today with a request, suggestion, comment, or inquiry. We’re just a message away.

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Sign Materials

Sign Cat’s signs are made with one of the following types of material:
Aluminum, .080 gauge
Polymetal, 3mm
Corrugated Plastic, 4mm

OVERLAMINATE PROTECTION

At Sign Cat, we prioritize longevity. While our signs are built to endure, natural exposure over time can impact their performance. Our Overlaminate provides a protective shield for the inks, safeguarding against degradation, moisture, and abrasion. This permanent adhesive is a valuable addition, enhancing the overall lifespan of your signs. Explore the benefits of Sign Cat’s Overlaminate for sustained durability and performance, illustrated below.

Examples Of Overlaminate Benefits

Why Add Overlaminate?

Increase the lifespan and performance of your signs with Sign Cat’s Overlaminate.

Reflectivity Sheeting

At Sign Cat, we understand the pivotal role of effective reflectivity in ensuring safety on the road. We recommend the use of 3M High Intensity reflective sheeting for Street Name signs and directional signs. Diamond-Grade sheeting is also available for signs placed in high-traffic scenarios. Check the illustrations below for a clear comparison of reflective sheeting types. Always refer to FHWA and MUTCD requirements before placing your order for road signs.
Engineer-Grade

Generally best for:

• Non-critical signage
• Commercial signage
• Walk-up signage
• Most parking lot signs

Meets and exceeds ASTM D4956 Type 1 specification, with Class-I adhesive.

High-Intensity

Generally best for:

• Most traffic signs
• Fire/Exit signs
• Street name signs
• ADA signage

Three times brighter than EG. Guaranteed to retain at least 80% of its original specified brightness, even after IO years. Excellent for maintaining FHWA • required levels of
retroreflectivity.

Diamond-Grade or Fluorescent

Generally best for:

• The most critical situations,
i.e. dangerous intersections,
notoriously bad weather,
work zones, etc.
• School, Children, and
Pedestrian signage

The brightest sheeting available, three times brighter than High Intensity and up to ten times brighter than EG.
The highest level of retroreflectivity available, it is ideal for complex night-time conditions.

Reflective Backing Grades

Similar Reflectivity from Varying Distances

Sign Cat prioritizes safety by utilizing High-Intensity reflective backing for all Traffic and critical situation signs. Special categories like School, Pedestrian, and Work Zone demand an even higher grade, such as Diamond-Grade or Fluorescent reflective backing, as needed.

Comparison of Reflective Backing Types

Example Of Reflectivity from One Distance
Engineer Grade

• 500 ft. visibility range
• 7 year warranty

High Intensity

• 1,000 ft. visibility range
• 10 year warranty

Diamond Grade & Fluorescent

• 500 ft. visibility range
• 7 year warranty