Privacy Policy

Sign Cat knows that your privacy matters to you, and so we have established this privacy policy to let you know how we use your information. Our privacy policy is also subject to our Terms and Conditions.

1. Information we collect

We do not collect personal information unless you voluntarily provide it to us. If during your visit to one of our websites you complete a form, send an e-mail, or perform some other transaction, this website may collect your name, company name, business address, business e-mail address, business phone number, business fax number, job title, industry sector, and/or any other identifiable information.

We do not collect or store any credit card information. Such information is used only during the process of you placing an order, and is done so through a third party, payment gateway.

Please note that there are instances where we share your volunteered information with third parties in order to fulfill your request.

We, like many companies that provide products and services to customers, may employ other companies and individuals to perform specific functions on our behalf. Examples include, but are not limited to: manufacturing and/or fulfilling orders; delivery of packages, mail, and e-mail; address hygiene; credit card processing services; research that improves the quality of services or offers provided to you, including customer satisfaction surveys; or performing a credit check as part of your order. These providers have access to the information that they require to perform their functions but are strictly forbidden from using it for any other purposes. You may, however, “opt-out” of this use of your volunteered information at any time, but doing so may impair our ability to provide you with proper service and to process your orders.

This site also uses cookies. Cookies are small data files stored on your computer, and most browsers are set up to accept cookies by default. Cookies do not track any personal information, but we may use it to identify you as a past customer, for instance. We use third-party cookies, like Google, for analytics, and those third-party cookies may be placed on your computer. We do not respond to web browser “do not track” signals. We do not collect data on your online activities over time across third-party websites.

Our servers automatically log some information that comes from you, like which browser you are using, your IP address, what IP address you came to Sign Cat from, and how you navigate within our site. This information cannot be used to identify you personally, but it helps us to determine if someone else is accessing your account without authorization.

We also track your usage history, such as your search history and which content you have accessed. This history lets you easily backtrack to a location you’ve previously visited.

If you receive emails from us, we may track the use for our marketing purposes.

2. How we use your information

We may use your personal information to personalize your profile, maintain the Sign Cat site, make improvements to the site, and communicate with you. We will share your personal information with third parties only under the following conditions:

• To provide products or services you have requested. Among other things, this includes order confirmations, invoices, and customer service communications.
• When disclosure is required by law. For instance, we will disclose your personal information if we receive a court order instructing us to turn over data. We do not give your data to law enforcement unless they present us with a court order.
• To investigate suspected fraud, illegal activities, threats to any person, or violations of our Terms and Conditions.
• When we hire contractors to perform services for us. This includes companies that do payment processing, order fulfilment, catalogue printing and marketing for us. For instance, if you check out through PayPal, we submit your personal information to them.

 

3. Control of your information

If you do not want to us to share your personal information with our partners, receive catalogues, or marketing emails, you can unsubscribe by sending an email request to support@signcat.co . Even if you do opt out, we may still use your personal information to communicate with you regarding your account, fulfil your orders, or if required by law.

To deactivate your account, please email support@signcat.co .

4. Your rights

You have the choice to share your personal data with us. You also have the right to request us to rectify or erase your personal data as far as this does not interfere with the execution of any contractual obligations. You acknowledge that a refusal to share data or a request to erase this data will make the delivery of certain services and/or products impossible. You can also request the processing of your personal data to be restricted.

You also have the right to object to the use of your personal data for purposes of direct marketing.

You can exercise your rights by contacting us in the following ways:

Phone: (704) 408-4309. Please leave a detailed voicemail message.

Email: support@signcat.co

5. Security

The personal information you provide us, including your payment information, is stored on access-controlled, secure servers, and the people who work on Sign Cat data are all required to keep your information confidential and secure. All data you submit to Sign Cat is encrypted and stored in PCI-compliant data centers. In the event a security breach happens, we will promptly inform you.

6. Privacy of minors

We do not collect information from anyone that we know is a minor under 18. If we become aware that you are a minor under 18, your account is subject to cancellation and your data is subject to deletion.

7. Deleted data

When you cancel your account, your data will be deleted automatically within 30 days.

8. Duration of the Processing

We will store and process your personal data during the period necessary depending on the purposes of the processing, the contractual relationship between us and to comply with record retention laws and regulations.

9. Contact Information

If you have questions or concerns about our privacy policy, you may contact us at support@signcat.co or by any of the means outlined in “Your rights” section above.

10. Changes & Questions

We will notify you if we change this policy by listing it on your account or by posting changes on this page. If you have any comments or questions about our privacy policy, email us at support@signcat.co .